Terms and Conditions for Wanderlust Cruise

  • Service Provision: Our company endeavours to provide a reliable boat service to Nusa Penida, Gili Island and Lombok as scheduled. However, in the event that unforeseen circumstances prevent our boat from crossing to Nusa Penida, Gili Island and Lombok we reserve the right to either arrange alternative transportation with another operator or cancel the tickets with a full refund.
  • Cancellation Policy:In the event of cancellation due to our inability to cross to Nusa Penida Gili Island & Lombok , customers will be promptly notified, and all tickets will be refunded in full.
  • Notification: We will make every effort to inform customers of any cancellations or changes to the scheduled service via the contact information provided at the time of booking.
  • Alternative Transportation: If feasible, we will arrange alternative transportation with another reputable operator to ensure minimal disruption to your travel plans. Any additional costs incurred for alternative transportation will be borne by our company.
  • Force Majeure: Our company shall not be held liable for any delays, cancellations, or disruptions caused by circumstances beyond our control, including but not limited to adverse weather conditions, mechanical failures, natural disasters, government regulations, or any other unforeseen events.
  • Refund Process: Refunds for cancelled tickets will be processed promptly using the original payment method. Customers are advised to allow a reasonable amount of time for the refund to reflect in their account, depending on their financial institution’s processing times.
  • Customer Responsibility: Customers are responsible for providing accurate contact information at the time of booking to ensure timely communication regarding any changes or cancellations to the scheduled service.
  • Acceptance of Terms: By purchasing tickets for our boat service to Gili Island, customer acknowledge and accept these terms and conditions in their entirety.
  • Contact Information: For any inquiries or assistance regarding our boat service or these terms and conditions, please contact our customer service team at +62822 1339 7771 (Lala)
  • Modification of Terms: Our company reserves the right to modify or update these terms and conditions at any time without prior notice. Customers are encouraged to review these terms periodically for any changes.

By booking tickets for our boat service to Nusa Penida, Gili Island & Lombok customers signify their understanding and agreement to abide by these terms and conditions.

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